Questions you need answers to before you order!

Just how long will I have to wait to receive my order?

If you order from the b.twixt shoppe,  it will be shipped within 3-5 days!  If you have ordered a piece of customized b.twixt Jewelry, it will take a little longer to receive.  Please give me up to 3 weeks to design & create your special piece.

How will my order be shipped?

i ship most packages, via USPS, with tracking & appropriate insurance.   Unfortunately, i cannot be held responsible for time delays, etc, once the package has actually left my possession.

Will you ship internationally?

Yes, i will, but with limitations - no insurance & no tracking!  if you need international shipping, please email & i'll let you know what your shipping & handling rate would be. Also please note, i  won't be responsible for any delayed international shipping or any customs that may be charged by your country. 

What if I have a problem with the piece of b.twixt jewelry I have ordered?

i want you to be absolutely thrilled with your purchase, so if there is a problem, notify me by email within 3 days of receipt & we can discuss a remedy.  However, please be aware that custom orders for personalized items are non-refundable.  If i have a question about your custom order, i will notify you prior to creation, so that i fully understand your requests. If you do have a problem with a custom order, please email & i will work with you to the best of my ability!

What is your jewelry made of?

Each product description lists the contents of the item it is describing. The Molten-wear & Copper-wear pieces contain copper &/or brass, depending on the piece.  ALL pieces (& all materials used in its creation) are totally lead free.

b.twixt Whispers are created using precious metal clay, an earth-friendly, re-claimed silver & clay mixture. After the initial design is created, it is dried & kiln fired for several hours, burning away the clay binder & leaving  a 99.9% pure silver Whisper (sterling is 92.5% silver)!   {IS THAT NOT COOL or WHAT}  After several steps of burnishing, polishing & oxidizing, a soldered jump ring is added to complete the final Whisper you will recieve! Each one is created by me, one-at-a-time (NO mass produced items here!)  i often use molds & stamps that i have created, so you won't get a b.twixt design anywhere else!! The reverse side of every Whisper is finished with a textured tapestry pattern & is stamped with the b.twixt logo.  

How do I care for my b.twixt Jewelry?

The silver Whispers are pure silver & they will tarnish over time with exposure to air and humidity. Your Whisper can be polished with a polishing cloth as you would care for any silver.  The b.twixt Copper-wear & Molten-wear may also darken over time.  You can LIGHTLY wipe these pieces with 000 (very fine) steel wool to brighten & clean the surface, then wipe with a soft cloth to polish.

Will my custom order be exactly as pictured?

VERY similar! The basic design of the item ordered will be the same, but as with any individually hand-created item, there will be minimal differences!  i strive to keep the quality of each item high, but there WILL still be some imperfections - that is the charm of a hand created piece! Your custom b.twixt item will truly be one-of-a-kind!

How will my order arrive?

Each piece of Jewelry ordered will arrive in it's own muslin bag complete with the b.twixt logo.  If you would like your order to be gift wrapped  (muslin bag in a b.twixt signature box)  then please check the gift wrapped option when you check out.  

Where do you get your designs for b.twixt Jewelry?

Most of the designs for b.twixt Jewelry, i create myself.  i design many of my own molds, so you won't see that specific design on anyone else's creation. Thank you for honoring the fact that these designs are original & that i hold copyrights on all b.twixt designs & photography.

Can all b.twixt Jewelry be personalized?

Yes & No!  The pieces that i have already created, cannot.  However, all of the Whispers can be custom ordered & then personalized with the addition of a name, word or initials on the back.  Size is the limitation there!  The Copper-wear Cuffs can also be custom ordered & personalized with a word or phrase of your choice, as can the Molten-wear Necklaces & Bracelets.  Check out the 'personalized' page for more info!

Will I be charged Sales Tax?

Only purchases billed & shipped to the state of Missouri will be charged sales tax (5.225 %).

Didn't find an answer to your question?

Email & i'll try to answer!